Idpoo Returns & Refunds
7-Day Returns and Refunds Period
Returns
Any electric bikes & parts directly purchased from E-dirtbike shop can be returned for a refund or exchange within the first 7 days from the receipt date. A 20% Restocking Fee will apply, and the buyer will be responsible for return shipping costs for reasons such as "Changed my mind," "Not as expected," or "Item Arrived Late." Return requests are subject to the following conditions:
✅ Product Condition Requirements
- • Must remain new and unused
- • In original packaging
- • Complete with all originally included materials
- • All tags still attached to the items
📧 Return Request Process
- • Send request within 14 days of receipt
- • Email: v8ebike@gmail.com
- • Item must be in "Like New" condition
- • Original packaging with no damage or mileage
⚠️ Important: Products returned to e-dirt-bike shop without the provided return shipping label will be rejected at the customer's cost.
Refunds
Customers asking for a refund should be aware that:
If a cheaper price is available from another competitor marketplace due to promotional activities, E-dirtbike store may not refund the price difference.
EDIRTBIKE will not accept refund requests if the customer failed (e.g., forgot to use, entered a wrong code) to apply the provided coupon code before checkout.
Products being returned for non-defective reasons will be charged a 20% restocking fee and the resulting shipping cost, duties, or tariffs will be at the customer's cost.
* All discounts and promotions are available during promotional periods only.
How do I return my order?
Electric-Dirt-Bike Store always wants you to have an exciting ride with us. However, if you need to return an order, we're here to help. Contact our customer service team at v8ebike@gmail.com and send us the following information BEFORE returning it to us.
The replacement and refund process will be initiated as soon as we have received your returned product.
⚠️ Please do not send your product back without contacting us first.
⚠️ Please do not send your purchase back to the manufacturer.
Order Cancellations
All orders can be canceled if the item/items ordered have not shipped yet. Order processing and shipping policy, click here.
Shipped items cannot be cancelled and adhere to the return policy terms, which entails being subject to a 20% restocking fee and bearing responsibility for the return shipping fees.
📧 How to Cancel Your Order
Please go to "My Account" and find "Cancel Order" to submit the cancellation request, or you can also cancel the order by sending an email to v8ebike@gmail.com.
Please note: Cancellation requests submitted through the website link or an email will have to be confirmed with a follow-up confirmation email. Please contact us at the above email if you did not receive the follow-up email.
What should I do if my Ebike arrives damaged?
Damaged Product Procedure
In very rare cases, your bike may be damaged during shipping due to various reasons. In such case, please contact our customer service team via v8ebike@gmail.com with a clear photo and/or video of the production condition and we will help you with the issue immediately.
⏰ Time Limit: Please make sure that you can notify us of the damaged product issue within 7 days from the date of receipt. Claims made longer than 7 days will not be accepted.
For warranty claim, please visit Edirtbike Warranty.
📞 Need Help? Contact Us
📧 Email Support
If you have any questions or feedback, feel free to reach out via email at:
v8ebike@gmail.comor by filling out the form on contact page
📮 Mailing Address
Volt Rider LLC
304 North Cardinal St
Dorchester Center, MA 02124
United States