Electric Dirt Bike Shop WARRANTY
Your peace of mind is our priority - comprehensive warranty coverage for all our electric bikes
E-Dirt-Bike.com Warranty Basics
e-Dirtbike Store warranty covers Bikes and Parts that are purchased direct from edirt-bike.com up to 12 months warranty and 7 days return & refund. Electric Dirtbike store are guaranteed to be free from any manufacturing defects neither mechanical or electrical condition.
📞 Support Process
If you are having trouble to receive your tracking number or your online electric bike parcel stay in one facility for too long, We will attempt to troubleshoot your issue over the phone or email.
🔄 Replacement Policy
If your electric bike arriving broken package or defective in functions – email or call us. Your may return it within (7) seven calendar days upon the date of deliver receipt. We'll replace it. Repair is an option too, but it's YOUR call.
Important: Please keep your original invoice to validate your purchase to access warranty services.
Warranty Coverage Details
| Component | Warranty Time | Note |
|---|---|---|
| Frame & Fork | 1 Year | Frames are covered by a replacement warranty for 1 year (consumable parts, brake, battery, etc. are excluded). |
| Battery | 1 Year | Ordinary wear and tear-related malfunction are excluded. |
| Charger | 6 Months | N/A |
| Controller | 6 Months | N/A |
| Structural Parts | 1 Year | Includes the front fork, seat post, the pedals, the handlebar, rims. |
| Headlight & Rear Light | 6 Months | N/A |
🛡️ 1 Year Limited Warranty
Electric Dirtbike components, including the bike frame, fork, and battery, are warranted to be free from manufacturer defects in materials and/or workmanship for a period of 1 year from the date of original purchase.
⏰ 6 Months Limited Warranty
The motor, controller, battery charger, handlebar, meter display, shock absorption, braking and shifting system are warranted to be free from manufacturing defects in materials and/or workmanship for a period of 6 months from the date of original purchase.
Warranty Claim Process
💀 Dead on Arrival
If you discover what you believe to be a defect covered by the manufacturer's warranty for your electric bike from us, please contact at v8ebike@gmail.com with your receipt or proof of purchase, photos/videos, and serial number.
You'll receive further instructions to process your claim and find a resolution. Failure to provide this information will result in the claim being rejected.
🔧 Warranty on Repairs / Replacements
If a defect arises during the warranty period, E-dirtbike shop will repair the affected bike at no charge, exchange with an equivalent refurbished replacement, or supply a replacement part if it the problem is isolated and can be rectified with new part(s).
🔋 Battery Related Issues
Lithium-ion battery packs are consumable products that can lose charge capacity over time. Defective batteries are rare, but they are covered under warranty. Receiving a defective battery would usually mean it can not be charged or operated inside the electric dirt bike.
If you believe your battery is defective, please upload photos of the battery's serial label.
The Limited Warranty Excludes:
Damage caused by scooter misuse or normal wear and tear, including issues with tires, brakes, loose joints, scratches, dents, broken plastic, or water damage.
Normal wear and tear on covered components or consumable parts, such as tires, kickstands, saddles, handlebars, brake pads, cable harnesses, housing, brake levers, chains, and mudguards.
Scratches caused by loose accessories during shipping.
Wear and tear on protective coatings, unless failure results from a defect in materials or workmanship.
Cosmetic damage on used products, including scratches, dents, broken plastic on ports, and tire deformation due to temperature changes.
Damage resulting from user misuse, neglect, abuse, alterations, modifications, improper assembly, or failure to follow provided instructions.
Damage caused by accidents or use with third-party components that do not meet product specifications.
Damage caused by exposure to water, improper storage, fire, liquid contact, earthquakes, or other external causes.
Invoice inconsistencies.
Battery damage resulting from power surges, improper charger use, maintenance issues, normal wear, water damage, or gradual capacity decrease over time.
🛠️ Out of Warranty Support
For customers experiencing issues that fall outside the warranty period, we are still here to help.
Spare parts can be purchased directly from our online store, and we provide detailed instructions for replacing common components.
📧 Contact Us for Warranty Claims
To start the warranty claim process, please submit your request with the required information and a member from our team will contact you directly with next steps.
📧 Email Support
v8ebike@gmail.com📋 Required Information
Receipt, Photos/Videos, Serial Number
Further shipping or return & refund policy, check here.